Engage with customers via email, chat, and social media.
Collaborate with warehouse/logistics to resolve inquiries and manage exceptions.
Provide prompt responses to customer inquiries.
Gather and assess information to address inquiries and manage complaints.
Resolve customer complaints professionally while maintaining high standards.
Facilitate cross-department communication and coordination.

🎯 Requirements

2+ years of related experience in a contact center.
High school diploma; associate degree preferred or related experience.
Excellent verbal and written communication.
Familiarity with customer service principles and practices.

🎁 Benefits

Health and wellness programs for employees and families.
Financial planning benefits; eligibility varies by country.
Access to the iHerb Benefits portal with offerings.

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