Customer Service Specialist

📋 Description

• Engage directly with customers via email, chat, and social media.
• Collaborate with warehouse/logistics to resolve inquiries.
• Provide prompt responses to all customer inquiries.
• Gather information to address inquiries and resolve complaints.
• Resolve customer complaints professionally.
• Manage customer accounts, documenting interactions and actions.

🎯 Requirements

• Demonstrates a professional, customer-centric attitude.
• Strong interpersonal skills.
• Excellent verbal and written communication abilities.
• Effective listening skills.
• Proficient in problem analysis and innovative problem-solving.
• High attention to detail and accuracy.

🎁 Benefits

• Comprehensive benefits program for employees and families.
• Details at www.iHerbBenefits.com; international eligibility may apply.
• Benefits vary by country where you are employed.
• Focus on health, wellness, and financial security.
• iHerb is an Equal Opportunity employer with non-discrimination.