Customer Service Sales Representative

📋 Description

• Handle incoming calls in a busy call center with professional service.
• Assist with travel inquiries, changes, and cancellations.
• Identify needs and offer ancillary options to increase revenue.
• Respond to written inquiries (chat/email) as needed.
• Maintain high customer service levels (90% QA) and document clearly.
• Must be available for evenings, weekends, and holidays.

🎯 Requirements

• High School Diploma or GED.
• Minimum six months experience in customer service.
• Authorized to work in the US; pass background check.
• Basic computer skills; type at least 30 wpm.
• Excellent verbal and written communication.
• Flexible to work any hours including evenings, weekends, holidays.

🎁 Benefits

• Profit Sharing
• Medical/Dental/Vision/Life/ Disability Insurance
• Medical Travel Reimbursement
• 401K with employer match
• Employee Stock Purchase Plan
• Flight Benefits