Related skills
customer support ai blockchain cryptocurrency chatbots📋 Description
- Handle high volumes of live chat and support tickets across language queues
- Identify customer needs to deliver satisfaction and timely resolution
- Provide accurate, valid, and comprehensive information on platform features, products, processes
- Manage complaints, provide solutions within time limits, and follow up to resolution
- Follow communication procedures, guidelines, and policies
- Support feedback collection for workflow and product improvements, including AI bot performance
🎯 Requirements
- 1+ years customer-facing experience
- Fluent in English and Swedish
- Strong IT proficiency; handle moderately technical queries
- Exceptional written communication and active listening
- Willing to work weekends and irregular hours including night shifts
- Basic AI concepts and familiarity with AI-powered tools or chatbots
🎁 Benefits
- Shape the future with the leading blockchain ecosystem
- Collaborate with world-class talent in a global organization with a flat structure
- Tackle fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement may vary by team
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!