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customer support bilingual spanish email healthcare📋 Description
- Member Advocates provide support for health benefits questions.
- 4 weeks of training to prepare for success.
- Based in Plano, TX; in-office at least three days per week.
- Handle inquiries via phone, email, and chat.
- Collaborate with the Member Services team to resolve issues.
🎯 Requirements
- Bilingual English/Spanish healthcare terminology.
- Help others in healthcare with resiliency and empathy.
- Strong written and verbal interpersonal communication.
- Adapt in fast-paced, high-volume environments.
- Learn new software quickly and adapt to processes.
- Technologically savvy and quick to pick up tools.
- Maintain composure with high task volume.
- 1+ year of fast-paced work experience.
🎁 Benefits
- Stock options and benefits like health insurance.
- 401k plan.
- Paid time off.
- Flexible work arrangements.
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