Related skills
communication customer service bilingual healthcare empathy📋 Description
- Learn health insurance, benefits, and plans to solve member problems
- Connect with members by phone, email, and chat to navigate care
- Collaborate with teammates to solve member issues
- Support and cultivate office culture aligned with Collective Health values
- Report to a Team Lead; essential role in Customer Experience
🎯 Requirements
- Bilingual English/Spanish with healthcare terminology
- Empathetic mindset to help members
- Strong written and verbal communication
- Adaptable in fast-paced, high-volume environment
- Quick learner of new software and processes
- Technologically savvy
🎁 Benefits
- Stock options
- Health insurance
- 401k
- Paid time off
- Flexible work arrangements
- Professional development and mentorship opportunities
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