Related skills
customer service healthcare empathy multichannel support adaptability📋 Description
- Learn health insurance and benefits to solve member problems with empathy.
- Connect with members via phone, email, and chat to resolve inquiries.
- Collaborate with Member Services teammates to solve member issues.
- Support and cultivate culture aligned with Collective Health values.
- Report to a Team Lead; this is a key role at Collective Health.
🎯 Requirements
- Bilingual English/Spanish with healthcare terminology.
- Strong interpersonal communication (written and verbal).
- Adapt to fast-paced, high-volume environments.
- Technologically savvy; quick to learn new software.
- Balance many tasks with composure and compassion.
- 1+ years in a customer-facing role.
🎁 Benefits
- Professional development via internal mobility, mentorship, and courses.
- Flexible work arrangements and work-life balance.
- Stock options and benefits like health insurance, 401k, and PTO.
- Plano, TX office with hybrid schedule (3 days in office).
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