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ai blockchain cryptocurrency chatbots sop📋 Description
- Handle high volumes of live chat and support tickets
- Identify customers' needs to deliver timely resolution
- Provide accurate information on platform features and processes
- Manage complaints with timely solutions and follow-up
- Follow communication procedures, guidelines, and policies
- Support feedback and testing of AI bots and SOPs
🎯 Requirements
- 1+ years experience in customer-facing roles
- Strong IT proficiency for moderately technical queries
- Exceptional written communication and active listening
- Basic understanding of AI concepts and AI-powered tools
- Knowledge of cryptocurrency and blockchain is an advantage
- Fluent in English and Slovak
🎁 Benefits
- Shape the future with a leading blockchain ecosystem
- Collaborate with world-class talent in a flat, user-centric org
- Tackle fast-paced projects with autonomy in an innovative environment
- Opportunities for career growth and continuous learning
- Competitive salary and benefits
- Work-from-home arrangement varies by team
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