Customer Service Representative (Remote — FL/GA/TX/AZ)

📋 Description

• Full-time remote Customer Service Rep on the Member & Provider Services team.
• Handles daily customer interactions and back-office tasks per SOPs.
• Reports to the Concierge Operations Manager.
• Schedule: Mon-Fri, 7:30 am–4:00 pm CST.
• Remote role; must reside in AZ, FL, GA, or TX.
• Key duties: manage caseload, escalate issues, ensure service quality.

🎯 Requirements

• 1+ year experience in high-volume or customer-facing setting.
• 6+ months healthcare experience.
• High school diploma or GED.

🎁 Benefits

• Medical, dental, and vision benefits for full-time employees.
• 11 paid holidays, paid sick time, parental leave.
• 401(k) plan, life and disability insurance.
• Paid wellness time and reimbursements.