Handle daily customer service and back-office tasks per SOPs.
Interact with members, brokers, providers, and Oscar vendors via multiple channels.
Manage assigned caseload, maintaining service, productivity, and quality.
Escalate issues and resolve to ensure timely turnaround times.
Support leadership with escalation pathways and process improvements.
Comply with PHI, regulatory standards, and applicable laws.

🎯 Requirements

1+ years of experience in a high-volume or customer-focused setting.
1+ years of healthcare experience
High school diploma or GED

🎁 Benefits

Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance

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