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crm customer service data entry microsoft office english📋 Description
- Responds to service inquiries in person, by phone, and online
- Manages customer escalations with active listening
- Troubleshoots general customer questions
- Documents interactions in CRM per SLAs
- Maintains accurate student/class records
- Assists licensing applications and fingerprints
🎯 Requirements
- 1+ year in customer service or admin
- High school diploma or GED; some college preferred
- Ability to work varied hours including evenings/weekends
- English proficient; bilingual English/Spanish preferred
- 20 wpm typing; data entry
- Proficient in Microsoft Office
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