Customer Service Representative – Mon–Fri (8:30 AM–4:30 PM)

📋 Description

• Serve as primary contact for customers
• Respond to inquiries via live chat, email, and more
• Provide accurate product, policy, and service info
• Resolve issues and ensure customer satisfaction
• Troubleshoot orders via Shopify, Click Ship, Loop
• Collaborate with internal teams on escalations

🎯 Requirements

• Experience in customer service in DTC/ecommerce
• Strong communication and de-escalation skills
• Familiar with live chat; experience with Tidio
• Familiar with Shopify, Click Ship, Loop
• Collaborative team player; adaptable to change
• Patient, positive, professional in all interactions

🎁 Benefits

• Fully remote across North America
• 3 weeks paid vacation per year
• 5 flex days
• CAD health spending account up to 1500
• CAD menstrual budget 250
• CAD home office setup allowance 400