Customer Service Representative - KYC & Compliance (Payments & Banking Focus)
Related skills
fintech crypto kyc zendesk aml📋 Description
- Review onboarding apps to ensure KYC/AML compliance.
- Authenticate documents (IDs, address, funds) with accuracy.
- Maintain accurate customer records and data quality.
- Respond to onboarding, verification, and compliance inquiries across channels.
- Monitor activity for red flags; escalate high-risk cases per AML/CFT.
- Support KYC/AML policies, controls, SOPs, and PDPA compliance.
🎯 Requirements
- 1–3 years in customer support/ops/KYC/compliance in fintech/payments/crypto.
- Strong English and Mandarin; clear written and spoken communication.
- Experience handling live chat, email, or phone in high-pressure settings.
- Familiarity with KYC/AML processes in fintech/crypto.
- Familiarity with KYC/AML tools such as SumSub, Jumio, Zendesk.
- Independent worker who can prioritize multiple tasks.
🎁 Benefits
- Crypto/crypto exchanges or digital asset platform experience.
- Familiarity with Zendesk, Lark, or similar support tools.
- Exposure to transaction monitoring, P2P reviews, or fraud/risk operations.
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