Related skills
blockchain cryptocurrency english italian📋 Description
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
🎯 Requirements
- 1+ years of proven customer-facing experience or CSR role
- Fluency in English and Italian required to coordinate with overseas partners
- Willing to work weekends and irregular hours, including nights
- Strong IT skills and ability to handle technical queries
- Exceptional written communication and good listening
- Ability to multi-task, prioritize, and manage time effectively
🎁 Benefits
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a flat structure
- Tackle fast-paced projects with autonomy in an innovative environment
- Results-driven workplace with career growth and learning
- Competitive salary and benefits
- Work-from-home arrangement (may vary by team)
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