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customer service ai blockchain cryptocurrency chatbots📋 Description
- Handle high volumes of live chat and tickets across language queues
- Identify and resolve customers' needs for satisfaction
- Provide accurate info on platform features, products, and processes
- Manage complaints with timely solutions and follow-up
- Follow communication procedures, guidelines, and policies
- Support feedback collection for AI bot performance and SOPs
🎯 Requirements
- 1+ years customer-facing experience
- Strong IT proficiency for moderately technical queries
- Exceptional written communication and active listening
- Ability to multitask, prioritise, and manage time
- Basic AI concepts and familiarity with AI tools or chatbots
- Fluent in English and Hungarian
🎁 Benefits
- Shape the future with the leading blockchain ecosystem
- Collaborate with world-class talent in a global org with flat structure
- Tackle fast-paced projects with autonomy in an innovative environment
- Career growth and continuous learning
- Competitive salary and company benefits
- Work-from-home arrangement (varies by team)
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