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customer service ai blockchain cryptocurrency english📋 Description
- Handle high volumes of live chat and tickets across language queues
- Identify needs to deliver satisfaction and timely resolution
- Provide accurate information on platform features, products, and processes
- Manage complaints and follow up to secure resolution
- Follow communication guidelines and policies
- Support feedback collection for AI bot performance and SOP/tool improvements
- Validate AI bots and automation tools
🎯 Requirements
- 1+ years of customer-facing experience
- Strong IT proficiency for moderately technical queries
- Exceptional written communication and active listening
- Ability to multi-task, prioritize, and manage time
- Basic understanding of AI concepts and AI-powered tools
- Fluent in English and Greek
🎁 Benefits
- Shape the future with the leading blockchain ecosystem
- Collaborate with world-class talent in a global org
- Tackle fast-paced projects with autonomy
- Career growth and continuous learning
- Competitive salary and benefits
- Work-from-home arrangement
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