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customer service blockchain cryptocurrency multilingual📋 Description
- Handle high volumes of live chat and phone calls
- Identify customer needs to deliver satisfaction
- Provide accurate, valid information
- Manage complaints and provide timely solutions; follow up
- Follow communication procedures, guidelines, and policies
- Engage customers and go the extra mile
🎯 Requirements
- 1+ years of customer service experience
- Fluent in English and German
- Willing to work weekends and night shifts
- Strong IT skills for professional use and handling technical queries
- Exceptional written communication and listening skills
- Ability to multi-task and manage time effectively
🎁 Benefits
- Shape the future with a leading blockchain ecosystem
- Collaborate with world-class talent in a global org
- Tackle fast-paced projects with autonomy
- Career growth and continuous learning
- Competitive salary and benefits
- Remote work options
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