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german customer service blockchain cryptocurrency english📋 Description
- Handle high volumes of live chat and phone calls
- Identify and evaluate customer needs to deliver satisfaction
- Provide accurate, clear information
- Manage complaints and provide timely solutions; follow up to resolve
- Follow communications procedures and policies
- Go the extra mile to engage customers
🎯 Requirements
- 1+ years of proven customer-facing experience
- Fluent in English and German
- Willing to work weekends and night shifts
- Strong IT skills; able to handle technical queries
- Excellent written communication; good listener
- Ability to multi-task, prioritise and manage time effectively
🎁 Benefits
- Shape the future with leading blockchain ecosystem
- Collaborate with world-class talent in a flat structure
- Tackle fast-paced projects with autonomy
- Career growth and continuous learning
- Competitive salary and benefits
- Work-from-home arrangement
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