Related skills
communication german customer service logistics english📋 Description
- Engage customers by solving complex challenges and disputes.
- Resolve queries via chat, email, phone, and social media.
- Mediates disputes between buyers and sellers to find win-win solutions.
- Supports customer experience improvements and cross-department feedback.
🎯 Requirements
- 1-4 years direct experience in Customer Service or Content Moderation
- German and English; strong speaking and writing skills
- Strong analytical and critical thinking
- Multichannel support experience (phone, email, chat, social)
- Willing to commute to Lisbon and work in office 2 days/week
- Flexible to work 2 weekends a month and some public holidays
🎁 Benefits
- Permanent Contract (6-month probation)
- Health Insurance from day 1 (including dental coverage)
- Work From Home Allowance
- Commuting between home and office covered
- Office in Lisbon center
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!