Customer Service Representative (Estonian & English)

📋 Description

• Handle high volumes of live chat and support tickets across language queues
• Identify customer needs to deliver satisfaction and timely resolution
• Provide accurate information on platform features, products, and processes
• Manage complaints and follow up to secure timely resolution
• Follow communication procedures, guidelines, and policies
• Support feedback collection for AI bot performance, SOPs, and internal tools
• Participate in validation and testing of AI bots, automation workflows, tools, and SOPs
• Engage customers to deliver a best-in-class experience
• Perform other tasks as assigned by team leaders

🎯 Requirements

• 1+ years of customer-facing experience or as a customer service rep
• Strong IT proficiency to handle moderately technical queries
• Exceptional written communication and active listening
• Ability to multi-task, prioritize, and manage time
• Basic understanding of AI concepts and AI-powered tools or chatbots
• Hands-on bot validation, testing, or SOP/tool quality review preferred
• Knowledge of cryptocurrency/blockchain is a plus
• Fluent in English and Estonian
• Willing to work weekends and irregular hours, including nights

🎁 Benefits

• Shape the future with the world's leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)