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blockchain cryptocurrency english multilingual📋 Description
- Handle high volumes of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints; provide solutions within time; follow up for resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
🎯 Requirements
- 1+ years of customer-facing experience or in a customer service role
- Strong IT skills for professional use; handle technical queries
- Exceptional written communication and active listening
- Able to multi-task, prioritise, and manage time effectively
- Knowledge of cryptocurrency or blockchain is a plus
- Fluent in English and another European language
🎁 Benefits
- Shape the future with the world's leading blockchain ecosystem
- Collaborate with world-class talent in a flat, global org
- Tackle fast-paced projects with autonomy
- Career growth and continuous learning opportunities
- Competitive salary and benefits
- Work-from-home arrangement (remote options)
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