Customer Service Representative (Dutch & English)

📋 Description

• Handle high volumes of live chat and support tickets.
• Identify customer needs to deliver timely resolution.
• Provide accurate information on platform features, products, and processes.
• Resolve complaints with timely solutions and follow-up.
• Follow communication procedures and policies.
• Support feedback for AI bot performance, SOPs, and internal tools.

🎯 Requirements

• 1+ year of customer-facing experience.
• Good IT proficiency to handle moderately technical queries.
• Strong written communication and active listening.
• Multi-task, prioritize and manage time.
• Basic AI concepts and familiarity with AI tools.
• Fluent in English and Dutch.

🎁 Benefits

• Shape the future with the world’s leading blockchain ecosystem.
• Collaborate with world-class talent in a global, flat organization.
• Tackle unique, fast-paced projects with autonomy.
• Thrive in a results-driven workplace with career growth and learning.
• Work-from-home arrangement.