Customer Service Representative - Dutch and English

📋 Description

• Resolve customer queries via chat, email, phone, and social media.
• Mediate disputes between buyers and sellers to find fair solutions.
• Collaborate with Sales, Experts and other teams to improve CX.
• Ensure timely, accurate responses and high-quality customer support.
• Provide empathetic, clear communication to customers.

🎯 Requirements

• 1-4 years in Customer Service or Content Moderation.
• Professional Dutch and English communication skills.
• Strong analytical and critical thinking skills.
• Experience in customer service or related roles (hospitality, tourism, etc.).
• Ability to switch between phone and email quickly and collaborate with teams.
• Willing to commute to Lisbon and work onsite 2 days/week; some weekends/holidays.

🎁 Benefits

• Permanent contract (6-month probation).
• Annual gross base salary 18,000€ - 23,000€.
• Health insurance from day 1 (including dental).
• Work From Home Allowance for monthly bills.
• Commuting between home and Lisbon office covered.
• Office in Lisbon center with a hybrid work model.