Related skills
logistics english dutch live channels📋 Description
- Handle customer queries via chat, email, phone, and social media.
- Resolve disputes between buyers and sellers with win-win solutions.
- Mediating between customers to improve their experience.
- Collaborate with Sales and Experts to improve service.
- Maintain high service levels to keep customers returning.
- Communicate clearly and empathetically.
🎯 Requirements
- 1-4 years of direct experience in Customer Service or related roles.
- Proficiency in Dutch and English (spoken and written).
- Switch between channels: phone, email, chat, social.
- Strong analytical and critical thinking skills.
- Experience with Live Channels and/or Logistics valued.
- Willing to commute to Lisbon and work in-office 2 days/week (40 h).
🎁 Benefits
- Permanent contract with 6-month probation.
- Health insurance from day one (includes dental).
- Work From Home Allowance; commuting to Lisbon covered.
- Hybrid work model with Lisbon office in center.
- Catavouchers: €100 at start and €50 on birthday + extra time off.
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