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ai cryptocurrency chatbots sop ticketing systems📋 Description
- Handle high volumes of live chat and support tickets
- Identify and evaluate customer needs for timely resolution
- Provide accurate information on platform features, products, and processes
- Manage complaints with solutions and follow-up
- Follow procedures, guidelines, and policies
- Validate AI bots and assist with SOP/testing as needed
🎯 Requirements
- 1+ years of customer-facing experience
- Strong IT proficiency for moderately technical queries
- Exceptional written communication and active listening
- Ability to multi-task, prioritize, and manage time effectively
- Basic understanding of AI concepts and familiarity with AI tools
- Fluent in English and Danish
🎁 Benefits
- Work-from-home arrangement (may vary by team)
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