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ai blockchain cryptocurrency chatbots sop📋 Description
- Handle high volumes of live chat and support tickets across assigned language queues
- Identify and evaluate customers' needs to deliver satisfaction and timely resolution
- Provide accurate, valid, and comprehensive information on platform features, products, and processes
- Manage complaints with timely, proper solutions and follow-up
- Follow communication procedures, guidelines, and policies
- Support feedback for workflow/product improvements, including AI bot use
- Participate in AI bot validation and testing, workflows, and SOPs
- Go the extra mile to engage customers and deliver a best-in-class experience
- Perform other tasks as assigned by team leaders
🎯 Requirements
- 1+ years of customer-facing experience
- Strong IT proficiency and ability to handle moderately technical queries
- Excellent written communication and active listening
- Ability to multi-task, prioritize, and manage time
- Basic understanding of AI concepts and AI-powered tools or chatbots
- Hands-on bot validation/testing or SOP/tool quality review is a plus
- Knowledge of the cryptocurrency/blockchain field is a plus
- Fluent in English and Czech
- Willing to work weekends and irregular hours including night shifts
🎁 Benefits
- Work-from-home arrangement (may vary by team)
- Career growth and continuous learning opportunities
- Collaborative and flat team culture
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