Related skills
ai blockchain cryptocurrency english chatbots📋 Description
- Handle high volumes of live chat and tickets across language queues
- Identify customer needs to deliver timely satisfaction and resolution
- Provide accurate info on platform features, products, and processes
- Manage complaints, offer solutions, and follow up on time
- Follow communication procedures, guidelines, and policies
- Support feedback collection for AI bots, SOPs, and internal tools
🎯 Requirements
- 1+ years of customer-facing experience
- Strong IT proficiency; handle moderately technical queries
- Exceptional written communication and active listening
- Ability to multi-task, prioritize, and manage time
- Basic understanding of AI concepts; familiarity with AI tools
- Fluent in English and Croatian
🎁 Benefits
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world-class talent in a global organization
- Tackle fast-paced projects with autonomy in an innovative environment
- Thrive in a results-driven workplace with growth opportunities
- Competitive salary and company benefits
- Work-from-home arrangement (arrangements may vary by team)
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