Multi-channel engagement: handle calls, chat, email, and social media professionally.
Dynamic problem solving: resolve complex inquiries on orders, returns, and refunds.
Order management: guide customers through checkout, discounts, taxes, and shipping.
Process excellence: maintain workflows and collaborate via Slack and Zoom.

🎯 Requirements

Shopify experience: hands-on with backend lookups.
Bilingual: English and Spanish fluency.
Numerical accuracy: strong math for discounts and price adjustments.
Adaptability: constant learner; embrace feedback and new workflows.

🎁 Benefits

Fully remote with a global team.
Flexible hours across time zones.
Remote collaboration window: 9:00 AM–5:00 PM EST.
You provide your own equipment.

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