Customer Service Representative

📋 Description

• Handles customer inquiries in person, by phone, and online
• Manages escalations with active listening and de-escalation
• Troubleshoots general customer support questions
• Documents interactions in CRM per criteria and SLAs
• Maintains student/class records and performs admin tasks
• Assists with licensing applications and fingerprinting

🎯 Requirements

• 1+ year in customer service or administrative role
• High school diploma or GED; some college preferred
• Ability to work varied office hours including evenings and some weekends
• Bilingual English/Spanish preferred
• Typing at least 20 WPM; proficient with Microsoft Office
• Able to lift up to 40 lbs and multitask in a fast-paced environment