Respond to calls, emails, and live chats with empathy and accuracy.
Advise customers on Minted products, promotions, orders, and custom design.
Identify and escalate priority issues requiring immediate attention.
Document all interactions in our CRM per departmental policies.
Use support tools and the knowledge base to resolve inquiries.
Identify opportunities to improve the customer experience and share with leadership.

🎯 Requirements

A Bachelor's degree or equivalent work experience.
1+ years of customer-facing experience (premium brand preferred).
Excellent written and verbal communication skills.
High attention to detail; organized; follow-through.
Experience with Salesforce or other CRM software is a plus.
Familiarity with eCommerce is a plus.

🎁 Benefits

Medical, Dental, and Vision Benefits
Employer Funded Health Savings Account
10 Paid Holidays
Paid Time Off and Sick Leave
Paid Parental Leave
Monthly Gym/Wellness Reimbursement

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