Related skills
communication documentation financial services customer service insurance📋 Description
- Manage high volume inbound calls with professional, empathetic service
- Respond to inquiries regarding insurance products and policy features
- Investigate and resolve issues following service and compliance standards
- Translate complex information into clear explanations for customers and agents
- Document all interactions in internal systems for compliant records
- Serve as primary contact for assigned agents, accounts, or regions
🎯 Requirements
- High school diploma or GED
- 1+ year of customer service experience
- Strong computer skills and multi-system navigation
- Clear and professional communication
- Insurance or financial services experience a plus
- Experience in a structured, metrics-driven environment
🎁 Benefits
- Hybrid work schedule after training
- Full IT equipment provided
- Health coverage for employee and children
- 401(k) with company match
- Annual bonus eligibility
- Paid time off and holidays
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