Customer Service Representative

📋 Description

• Serve as primary contact, ensuring interactions with care and professionalism.
• Respond to inquiries via live chat (Tidio), email, and other channels.
• Provide accurate information about products, policies, and services.
• Address concerns, resolve issues, ensuring customers feel satisfied.
• Troubleshoot orders using Shopify, Click Ship, Loop.
• Collaborate with internal teams on escalations and special requests.

🎯 Requirements

• Experience in a customer service role in a DTC/ecommerce environment.
• Strong communication and de-escalation skills.
• Familiar with live chat platforms and customer service software (Tidio).
• Familiar with ecommerce tools such as Shopify, Click Ship, Loop.
• Collaborative team player who can brainstorm with others.
• Flexible and adaptable to changing priorities.

🎁 Benefits

• Equal opportunity employer.
• Accommodations available on request.
• Growth and curiosity encouraged.