Customer Service Representative

📋 Description

• Serve as the first contact for client/applicant inquiries via phone, email, chat, and portal
• Build product knowledge of AssureHire's background screening software through training
• Research, troubleshoot, and resolve issues within established SLAs
• Document interactions and case details accurately
• Prioritize and manage cases by severity and urgency
• Meet CSAT and performance goals and collaborate with internal teams

🎯 Requirements

• Customer-focused mindset with strong problem-solving
• Ability to multitask and stay organized in a high-volume environment
• Excellent verbal and written English; bilingual a plus
• Proficiency with G Suite (Gmail, Docs, Sheets)
• Experience with Salesforce, Zendesk, or other case management software
• High school diploma or equivalent required
• Bachelor's degree or equivalent work experience preferred

🎁 Benefits

• Global, diverse, inclusive culture with opportunities to learn
• Training and growth opportunities
• Supportive, collaborative team environment
• Remote-friendly work setup