Customer Service Representative

📋 Description

• Build and maintain subject matter expertise of Axon processes and solutions.
• Resolve customer issues via phone, email or chat; determine root cause and fix.
• Document interactions using Salesforce Cases per procedures.
• Provide accurate information using the right processes/tools.
• Meet personal and team targets for phone and case metrics.
• Submit process or performance improvement suggestions to your Support Manager.

🎯 Requirements

• High school diploma or equivalent; college degree preferred.
• 1-2 years of customer support experience.
• Excellent interpersonal skills.
• Proficiency with Microsoft Office.
• Familiar with CRM and call center software.
• Strong verbal and written communication; active listening and empathy.

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Learning & Development programs