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customer service email support healthcare phone support chat support📋 Description
- Learn health insurance, benefits, and network plans to solve member problems with empathy
- Connect with members by phone, email and chat to resolve healthcare inquiries
- Collaborate with the Member Services team to resolve member issues
- Support and cultivate office culture aligned with Collective Health values
- Hybrid role based in Lehi, UT; in-office at least two days per week
🎯 Requirements
- Empathetic mindset to help others with healthcare
- Strong written and verbal communication to handle inquiries
- Adaptable in a fast-paced, high-volume environment
- Quick learner of new software and processes
- Technologically savvy; stay composed under pressure
- Nice to have: bilingual English/Spanish; healthcare exp; degree
🎁 Benefits
- Stock options and benefits like health insurance, 401k, and PTO
- Flexible work arrangements and work-life balance
- Professional development through internal mobility and mentorship
- Mission-driven culture focused on innovation in healthcare
- Equal opportunity employer and commitment to diversity
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