Customer Service Representative

📋 Description

• Primary contact for clients in Beyond Finance’s hardship programs.
• Guide clients from enrollment through graduation in a remote setting.
• Respond promptly to requests and anticipate client needs.
• Maintain Beyond’s white-glove service standard.
• Complete a four-week training program before handling client needs.
• Provide superior customer service and a positive client experience.
• Role is remote and part of the Client Success Department.

🎯 Requirements

• Minimum 1 year call center experience (Required).
• Bilingual Spanish preferred but not required.
• Reliable, high-speed internet with ethernet (Required).
• Strong computer skills; ability to navigate complex systems.
• Excellent written, verbal, and listening communication.
• Able to work from home in a distraction-free environment.

🎁 Benefits

• Employer contributions for health, dental, and vision.
• Generous PTO, paid holidays, and parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training.
• Culture of community, connection, and belonging.