Customer Service Representative

📋 Description

• Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and empathy
• Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
• Collaborate with other teammates of the Member Services department to find strategic solutions to member issues
• Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
• Reporting into a Team Lead, this is one of the most essential roles we have at Collective Health

🎯 Requirements

• Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service
• Ability to learn new software programs and adapt quickly to new processes
• You are technologically savvy
• Maintain composure and compassion when balancing a high volume of tasks

🎁 Benefits

• Stock options and benefits like health insurance, 401k, and paid time off
• Flexible work arrangements and a supportive work-life balance
• Professional development through internal mobility, mentorship programs, and courses tailored to your interests
• Hybrid schedule with in-office Plano, TX three days per week