Related skills
customer service healthcare empathy multichannel📋 Description
- Learn health insurance, benefits and network plans to solve member problems
- Connect with members via phone, email and chat to resolve inquiries
- Collaborate with Member Services teammates to resolve member issues
- Support and cultivate office culture aligned with Collective Health values
- Report to a Team Lead; essential role in the organization
- Includes 4 weeks of training to prepare for success
🎯 Requirements
- Empathy and desire to help others with healthcare
- Outstanding interpersonal communication (written and verbal)
- Ability to adapt in a fast-paced, high-volume environment
- Ability to learn new software programs quickly
- Technologically savvy
- Bilingual English/Spanish is a plus
🎁 Benefits
- Mission-driven culture with innovation and collaboration
- Impactful projects shaping the future of the organization
- Professional development through internal mobility and mentorship
- Flexible work arrangements and work-life balance
- Stock options and benefits like health insurance, 401k, and paid time off
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