Customer Service Representative

📋 Description

• Learn health insurance, benefits, and network plans to solve member issues.
• Connect with members by phone, email, and chat to explain and navigate care.
• Collaborate with the Member Services team to resolve member questions.
• Support and cultivate an office culture aligned with Collective Health values.
• Report to a Team Lead; play a key role in member experience.

🎯 Requirements

• Strong written and verbal communication with empathy.
• Adapt in a fast-paced, high-volume environment.
• Ability to learn new software and processes.
• Technologically savvy and comfortable using multiple tools.
• Maintain composure and compassion while handling many tasks.

🎁 Benefits

• Four weeks of training to prepare for success.
• Stock options and benefits like health, 401k, and PTO.
• In-office Lehi, at least 3 days per week (hybrid).
• Opportunities for professional development and internal mobility.
• Equal opportunity employer with a diverse, inclusive culture.