Customer Service Representative

📋 Description

• Provide helpful, caring service on high-volume inbound/outbound calls from a remote center.
• Proactively identify, analyze, and resolve client issues to achieve first-call resolution.
• Exhibit strong written/verbal communication and deliver practical solutions.
• Develop positive client relations and coordinate with other departments to handle requests promptly.
• Work independently and with a team to drive retention through product knowledge and service excellence.
• Operate and troubleshoot desktop systems; document activity in CRM and resolve issues.

🎯 Requirements

• Minimum 1 year call center experience (Required)
• Reliable, high-speed internet with ethernet (Required)
• Strong computer skills; ability to learn and navigate complex systems
• Excellent written, verbal and listening communication
• Demonstrates patience, empathy and customer-focused communication
• Ability to work from home in a distraction-free environment

🎁 Benefits

• Employer contributions for health, dental, and vision.
• Generous PTO, holidays, and paid parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training.