Related skills
customer service excel data entry microsoft office call center📋 Description
- Answer inbound calls on customer service and FROI lines
- Provide friendly support to providers, agents, insureds, and injured workers
- Accurately enter First Reports of Injury while speaking with callers
- Resolve claim questions or route calls for quick resolution
- Support Claims Operations as a CS team member
- Process inbound emails, faxes, and mail for Claims Department
🎯 Requirements
- Customer service or call-center experience strongly preferred
- Strong phone presence with clear, professional communication
- Fast and accurate typing and data-entry skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Exceptional organization, attention to detail, and time-management abilities
- Ability to juggle multiple systems and tasks
🎁 Benefits
- Mission-driven work with real impact on injured workers
- Stable, professional work environment
- Develop valuable experience in insurance and claims support
- Join a team that values training, accuracy, and customer care
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