Customer Service Representative

📋 Description

• Primary contact for clients in hardship programs in a remote call center.
• Provide helpful, upbeat customer service and educate clients on programs.
• Complete a four-week training to become an expert in our programs.
• Guide enrollment through graduation with a client-first approach.
• Maintain positive client relations and collaborate across departments to resolve requests promptly.
• Work independently and with a team to drive client retention.

🎯 Requirements

• Minimum 1 year of relevant call center experience.
• Bilingual Spanish preferred but not required.
• Reliable, high-speed internet with ethernet connectivity.
• Strong written and verbal communication skills.
• Ability to learn and navigate complex systems.
• Excellent time management and organizational skills; work from home.

🎁 Benefits

• Health, dental, and vision contributions.
• Generous PTO, paid holidays, and parental leave.
• 401(k) matching program.
• Merit advancement opportunities.
• Career development and training programs.
• Collaborative, inclusive team culture.