Introduction to health insurance, benefits, and networks for Tier 1 questions
Answer inquiries via phone and email to help members understand and use benefits
Support and cultivate office culture aligned with Collective Health values
Report to Team Lead; essential role on the Customer Experience team

🎯 Requirements

1+ years in a fast-paced environment
1+ years in customer-facing role
Bilingual English/Spanish is a plus
Prior healthcare experience
Bachelor's or Associate's degree (nice to have)
Excellent interpersonal, written, and verbal communication

🎁 Benefits

Mission-driven culture valuing innovation and collaboration
Impactful projects shaping the organization
Professional development via mobility, mentorship, and courses
Flexible work arrangements and work-life balance

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