Related skills
billing documentation account management customer service macros📋 Description
- Become a Sentry account and billing expert and customer advocate
- Answer a high volume of inbound tickets related to accounts and billing
- Contribute to ops improvements and update the knowledge base with macros
🎯 Requirements
- 1+ year in customer or technical support, or related customer-facing role
- Excellent written English and ability to manage expectations
- Manage competing priorities with urgency
- Able to work in a fast-paced environment
- Live in Vienna, Austria area or willing to relocate
- Visa sponsorship not available
🎁 Benefits
- 12-month fixed-term role with potential for permanent conversion
- Competitive benefits and group health insurance
- Equal opportunity employer with inclusive culture
- Hybrid work model with in-office anchor days
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