Assess and resolve customer issues including coverage, complaints, and payments on calls.
Coordinate onboarding documents for policy sale finalization.
Apply problem-solving skills and insurance workflows to navigate complex cases.
Verify coverage and deliver proof of insurance; resolve billing issues.
Assist in developing new onboarding/retention processes; provide feedback.
Resolve carrier and customer complaints with timely follow-up.

🎯 Requirements

Experience in customer support via phone, email, and chat.
Excellent communication skills.
Phenomenal phone skills.
Well-organized and self-driven.
Licensed in Property & Casualty Insurance preferred.
Bilingual is a plus.

🎁 Benefits

Competitive compensation.
Health, Dental Coverages.
401K plan with match.
Paid Family Leave.

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