Customer Service Representative

📋 Description

• Enter new orders for products, services, and renewals in the system.
• Provide customer support via phone, web, and email.
• Resolve order, warranty, or billing issues promptly.
• Maintain post-sale contact to foster long-term relationships.
• Collaborate with teams to deliver full-service customer experience.
• Adhere to company policies and maintain respectful relationships.

🎯 Requirements

• High school degree or equivalent.
• 1-3 years’ experience in customer success/account management in support of revenue clients.
• Strong troubleshooting and analytical ability; self-starter and problem solver.
• Time management: ability to manage multiple customers’ demands.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.

🎁 Benefits

• Remote role within United States; eligible candidates only.
• Private quiet workspace required.
• Travel requirements: minimal (<10%).
• Hours may be adjusted to meet position needs.