Related skills
microsoft office windows 10 word outlook📋 Description
- Help meet/exceed client expectations by supporting HR software/services
- Answer incoming calls and chats about employer benefits plans
- Educate and advise callers on benefits, the system, and enrollment processes
- Take ownership of issues through resolution and troubleshooting
- Research customer requests and follow up with customers
- Document interactions and solutions in the client system
🎯 Requirements
- Strong verbal and written communication; explain benefits clearly
- Proficient in Windows 10 and Microsoft Office (Outlook, Word); dual monitors
- Customer service mindset; deliver exceptional service in a high-volume environment
- Advocate mindset; solve problems and reduce customer effort
- Professional demeanor; organized; effective communication at all levels
- Education: HS degree required; assoc degree preferred; flexible scheduling
🎁 Benefits
- Comprehensive Health Benefits
- Competitive Compensation
- Remote first, Office friendly environment
- Retirement Savings Plans
- Professional Development
- Supportive Culture and Employee Wellbeing Initiatives
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