Customer Service Representative

📋 Description

• Be the first contact for customers via phone, email, and chat.
• Provide professional, empathetic customer service with a positive attitude.
• Handle a high volume of incoming calls efficiently and effectively.
• Communicate clearly across multiple channels to resolve issues.
• Research and recommend solutions that fit customer needs.
• Coordinate with technicians and internal teams for seamless service delivery.

🎯 Requirements

• 1+ year of customer service experience (home services a plus)
• Strong communication and active listening skills
• Organized with time management and multitasking abilities
• Friendly, calm under pressure, team player
• Familiarity with ServiceTitan is a plus (we can train)
• Willing to work a Saturday rotation
• High school diploma or equivalent

🎁 Benefits

• Supportive, team-oriented culture where your contributions matter
• Clear pathways for advancement—we promote from within
• Recognition and rewards for hard work and results
• Paid training and ongoing mentorship
• Health, Vision, and Dental Insurance
• 401(k) with company match