Customer Service Representative

📋 Description

• Serve as initial point of contact for customer service via phone and email.
• Answer questions on products, availability, pricing, orders, and tracking.
• Escalate complex issues to internal teams with clear communication.
• Collaborate with Sales Ops, Logistics, and Supply Chain to maintain service.
• Document interactions and manage follow-ups to ensure continuity.
• Monitor open items using CRM to provide a consistent customer experience.

🎯 Requirements

• 2+ years of customer service experience in a professional environment.
• Bachelor’s degree preferred.
• Prior experience using CRM systems strongly preferred.
• Proficiency in Microsoft Office, particularly Outlook and Excel.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Strong verbal and written communication with customers.