Customer Service Representative

📋 Description

• Handles all incoming service inquiries in person, by phone, or digital channels.
• Handles escalations and difficult conversations with active listening and de-escalation.
• Troubleshoots general customer support technical questions.
• Documents interactions in CRM per criteria and SLAs.
• Adheres to departmental metrics by level.
• Performs administrative tasks for class processing.

🎯 Requirements

• 1+ year of customer service/administrative experience required.
• High school diploma or GED required; some college preferred.
• Ability to work varied office hours, including evenings and some weekends.
• Good English; bilingual English/Spanish preferred.
• Proficient with Microsoft Office.
• Typing/data entry speed of at least 20 wpm.